Monica brings with her a vast amount of experience in the hospitality industry. She worked at the Guyana Pegasus Hotel, a Trusthouse Forte (THF) Hotel at the time, for a number of years starting as Confidential Secretary to the Financial Controller. Due to her ability and quick understanding she was identified for training in computer technology and was trained as a technical specialist in the UK, Ireland and Holland. She later went on to train the staff at the Jamaica Pegasus Hotel, Bermuda and the Bahamas offering them technical assistance in standardising their accounting software. She worked in the various accounting divisions of the Pegasus accounts department covering the more traditional accountancy and administrative side of things. With her excellent organizational and time management skills, and the ability to set priorities for self and others she was promoted to Front Office Manager leading a team of eighteen where she was responsible for all operations of the front desk and guest services, including the concierge, transport and luggage services. Again it was her responsibility for training the staff and shift scheduling. She was involved in computerizing the entire front office system during her term. Monica is a very hands-on person and in her present role she heads up the day to day financial activities of the company, including; analysis of the books, reporting on the state of the company’s finances, cash flow, producing accounts, setting and checking targets, monitoring the performance of each department, auditing and overseeing all tax and regulatory/compliance issues. Her experience and dedication to the industry resulted in her being elected as Treasurer of the Tourism and Hospitality Association of Guyana. She holds a certificate in Customer Relations from the Bahamas Hotel Training College in collaboration with the University of Guyana. She enjoys the outdoors and her favorite place in Guyana is the Rupununi.