TERMS AND CONDITIONS
AUTHORITY ON TOUR
At all times the decision of the company or its representative will be final on all matters likely to endanger the safety, well being and enjoyment of the tour. Clients must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited. Should the client fail to comply with the above or commit any illegal act when on tour or, if in the company’s opinion, the clients behaviour causes or is likely to cause danger, distress or annoyance to others we may terminate that client’s travel arrangements without any liability on the company’s part.
The Client must be in possession of a valid passport (valid 6 months past the return date), visa (where necessary), permits and certificates including vaccinations certificates, insurance policies required for the journey – the client accepts responsibility of obtaining these. Any information or advice given by the company on visas, vaccinations, clothing, special equipment, baggage, climate, etc. is given in good faith but without responsibility on the part of the company.
You have selected a tour that is, in part, in remote areas. This adds to the adventure and opportunity to enjoy a true nature experience. However, due to the nature of the terrain, weather, road conditions, and other elements beyond our control, some elements of tours may have to be altered. Times of some activities may need to changed or even cancelled due to the conditions. If an activity is cancelled it will be replaced with an alternative activity that is more appropriate for the conditions. Advance notice will be given for any changes where possible, although at times changes may be made whilst the tour is in progress.
With any trip involving wildlife it is impossible to guarantee a sighting, but each trip is designed around know habitats. Wilderness Explorers will make every effort to ensure a sighting, but cannot be held responsible if no sighting is made due to the wildlife itself, weather, or any other elements beyond our control.
Many of the areas to be visited are remote and cultures of the people most likely different to what you are accustomed to. These communities welcome visitors under the conditions that their customs, habits and rituals are respected at all times. Wilderness Explorers will endeavour to provide appropriate guidance to visitors as to correct behaviour whilst in these communities. The company reserves the right to cancel a visitor’s tour, at any time, should their behaviour be inappropriate and offensive to the local communities.
ACCEPTANCE OF RISK & RESPONSIBILITY
Nature and adventure travel is by character, an activity that requires travelling in areas that are often remote and the terrain difficult. Whilst every precaution is taken to ensure the comfort and safety of our customers, these trips do have elements of risk. By taking part in this tour you acknowledge that there are inherent risks and that you are fully aware of the conditions of travel, accommodation and activities offered. You accept that Wilderness Explorers, its staff and sub-contractors cannot be held liable for any accident, illness or similar occurrence. You hereby accept all such risk and release the company from all claims and causes of action arising from any injuries or damages resulting from these inherent risks.
The company will do its best to minimise the effects of matters outside its control but cannot accept liability of these matters which include political disputes, industrial action, refusal of visas, border closures, unforeseeable climate, delayed or cancelled flights etc.
It is the client’s responsibility to obtain adequate personal travel insurance. This insurance should, as a minimum, cover personal accident, medical expenses and repatriation expenses. It is recommended that the coverage extends to include loss of effects, curtailment, cancellation and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client.
All rates are quoted in US dollars, unless otherwise stated. Rates are correct at the time of publishing, but are subject to change without notice. Due to fluctuating world fuel prices internal airfares cannot be guaranteed and rate is therefore subject to change. Every effort will be made to maintain quoted rate. A deposit of 20% is required to confirm any booking and balance of payment is due 30 days prior to commencement of trip.
CANCELLATION BY THE CLIENT
Any cancellation by the client must be in writing and acknowledged by Wilderness Explorers. The date on which the correspondence is received will determine the loss of any monies applicable.
- Cancelled more than 90 days prior to arrival – Full refund.
- Cancelled 60 to 90 days prior to arrival – 5% administration fee.
- Cancelled 41 to 59 days prior to arrival – 20%
- Cancelled 31 to 40 days prior to arrival – 50%.
- Cancelled 2 to 30 days prior to arrival or no show – 100%.
All services are organised by Wilderness Explorers. Notice is hereby given that all arrangements made on behalf of customers are made by the organisers on the sole condition that the organisers shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity which may be occasioned through acts of any company and /or persons engaged in carrying out the arrangements and Wilderness Explorers acts as an agent for transport companies, hotels and other contractors and shall not be liable for any injury, damage, loss, delay or irregularity that may occur, including, but not limited to, any defect in a vehicle or any other form of conveying a traveler, acts of God, detention, delays or expenses arising from quarantine, strike, riots, theft, force majeure, civil disturbance, government restrictions or regulation, accident by aircraft, boat, bicycle, motor vehicle or any other form of transport or in any hotel, resort, ranch, guest house, camp or other form of accommodation.
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this Agreement or amend accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
Payment for a tour is taken as acknowledgement and acceptance of all of the above terms and conditions.
PAYMENTS & WIRE TRANSFERS
Please be sure to read the Terms and Conditions of Sale. Payment for a tour is taken as acknowledgment and acceptance of our Terms and Conditions. If you have any questions, please contact our Business Manager.
REMIT YOUR PAYMENT TO
JP Morgan Chace Bank, N.A., New York
SWIFT ID: CHASUS33
CHIPS ABA 0002
FEDWIRE ABA: 021000021
The Bank of Nova Scotia
104 Carmichael Street
SWIFT BIC: NOSCGYGE
Wilderness Explorers Guyana LTD
141 Fourth Street
Georgetown, Guyana South America
[+592] 227-7698 phone
[+592] 226-2085 fax
Customer Code: 30775
- All bank fees are the responsibility of the sending party.
- Instruct your bank that all bank charges are for remitter’s account. This will ensure the correct amount reaches our bank. If the correct amount does not reach our account, you will be invoiced for the difference.
- Fax a copy of the transfer to our office so that reservations will be held. Or, email us notification of the amount and date sent.
- Payment for a tour is taken as acknowledgment and acceptance of all our terms and conditions.
- If instructed to do so, fill out the Credit Card Authorization Form on the next tab.
CREDIT CARD AUTHORIZATION
As a fraud prevention measure, credit card companies – and our bank – require us to positively verify that a customer is in physical posession of a card they wish to use for charges at Wilderness Explorers.
We understand this procedure seems archaic, but unfortunately it is an unavoidable necessity. For years this process has been accomplished via fax, an inherently insecure method of communication. Today, we use a convenient and secure online form which will transmit your authorization to our Accounting Department using 256-bit SSL technology.
You will be asked to supply a webcam image or upload a .jpg photo/scan ofyour card during this process. Please note, your card will not be charged at this time.