Privacy Policy

Wilderness Explorers respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, making an enquiry or requesting a tour booking.

1. Who we are

This website is operated by Wilderness Explorers, a tour operator based in Guyana.

Address: 141 Fourth Street, Campbellville, Georgetown, Guyana
Email: info@wilderness-explorers.com
Telephone: +(592) 226-2085

For questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Information we may collect

Depending on how you use our website and services, we may collect information such as:

• Your name, email address, telephone number and country.
• Information submitted through our contact, enquiry and booking forms.
• Tour preferences, travel dates, group size and other information you provide when planning or booking travel.
• Communications you send to us by email, forms, telephone or other channels.
• Technical information such as IP address, browser type, device information and security-related information.
• Cookie and consent preferences.

Please do not submit sensitive personal information unless it is genuinely necessary for us to arrange or safely provide your requested travel services.

3. How we use your information

We may use personal information to:

• Respond to enquiries and requests.
• Prepare quotations and travel arrangements.
• Process and manage tour bookings.
• Communicate with you before, during and after your trip.
• Provide customer support.
• Protect our website, forms and systems from spam, fraud and abuse.
• Meet accounting, tax, insurance, regulatory and other legal obligations.
• Improve our services and website where permitted.

Where the GDPR applies, our legal bases may include taking steps at your request before entering into a contract, performing a contract with you, complying with legal obligations, pursuing legitimate business interests, and consent where consent is required.

4. Contact and enquiry forms

When you submit a contact or enquiry form, we process the information you enter so that we can respond to your request.

Our forms may use security technologies such as Google reCAPTCHA to help protect the website from automated abuse and spam. Google currently provides privacy information concerning its services and data practices in its Privacy Policy.

5. Tour enquiries and bookings

If you enquire about or book a tour, we may process the information necessary to organise your travel arrangements.

Where necessary to provide the requested services, relevant information may be shared with trusted suppliers involved in your itinerary, such as accommodation providers, guides, transport providers, airlines, local operators or other travel-service suppliers.

We only share information that is reasonably necessary for the relevant service.

6. Cookies and consent

Our website uses cookies and similar technologies.

Necessary cookies may be used to provide essential website functionality and security. Other cookies or third-party services are used only according to your consent preferences where consent is required.

You can Accept, Deny, or change your cookie preferences through our cookie consent controls.

For detailed information about the cookies and services used on this website, please see our Cookie Policy (EU).

7. Embedded content and third-party services

Our website may contain content or services supplied by third parties, including:

• YouTube videos.
• Google Maps.
• Google reCAPTCHA.
• Instagram or other social-media content.

These providers may process technical information such as your IP address, browser information or interactions with their content. Where required, Complianz prevents optional third-party content from loading until appropriate consent is given.

Google explains its collection and use of information across its services in its current Privacy Policy.

8. Statistics and advertising

At the time of this Privacy Policy update, Wilderness Explorers does not currently use Google Analytics or Google Tag Manager on the main website.

If analytics, advertising or other tracking technologies are introduced in the future, this Privacy Policy and our cookie configuration should be updated accordingly before they are relied upon.

9. Who we share personal information with

We may share relevant personal information with:

• Service providers assisting with website hosting, security, email and technical services.
• Tour, accommodation, transport and other travel suppliers where necessary to fulfil your request or booking.
• Professional advisers where reasonably necessary.
• Government authorities, regulators or law-enforcement bodies where disclosure is legally required.

We do not sell your personal information to advertisers.

10. International processing

Wilderness Explorers is based in Guyana, and information you provide may therefore be processed in Guyana.

Some of our service providers may also process data in other countries. Where applicable data-protection law requires particular safeguards for international transfers, we will take appropriate steps to use lawful safeguards.

11. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods depend on factors including:

• Whether an enquiry remains active.
• Whether you book travel with us.
• The duration of our contractual relationship.
• Accounting, tax, insurance or other legal requirements.
• The need to establish, exercise or defend legal claims.

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.

12. Your privacy rights

Depending on the law that applies to you, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information in certain circumstances.
• Restrict certain processing.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Request portability of certain information.

If the GDPR applies to you, you also have the right to lodge a complaint with the data-protection supervisory authority responsible for your country or region. These rights are established under the GDPR, subject to applicable conditions and exceptions.

To make a privacy request, email info@wilderness-explorers.com.

13. Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure.

14. Links to other websites

Our website may contain links to websites operated by third parties. Wilderness Explorers is not responsible for the privacy practices of external websites. Please review their privacy notices before providing personal information.

15. Children

Our website and general booking services are not designed to knowingly collect personal information directly from children without appropriate involvement from a parent, guardian or responsible adult.

16. Changes to this Privacy Policy

We may update this Privacy Policy when our website, services, suppliers or legal obligations change.